Terms and Conditions
Ordering. Orders are placed by filling out a digital form on www.KatiesPencilArt.com or filling out a physical order form. Please fill out the form completely to ensure that the artist knows exactly what you want. If you did not include your reference photos on the form, email them to KatiesPencil@gmail.com with subject line: your last name, “reference photos.” The artist will review your form and photos and contact you shortly via email to go over details and a completion timeline before your artwork is started.
Deposit. A 40% non-refundable deposit is due after the details and completion timeline are agreed upon by both the client and the artist. The deposit will be based on the cost of the artwork only (the price of any added on custom products will not be included when calculating this percentage). Payment of the deposit signifies that the client has read and agrees to the Terms and Conditions of the commission discussed through communications and stated on https://www.katiespencilart.com/terms-and-conditions. Payment secures the client’s booking if paid within 1 week of receipt of the deposit invoice. Failure to pay the deposit in this timeframe may cause the client to lose their place in line and their agreed-upon completion date may need to be adjusted. The artist will start the artwork when the deposit is received or in the agreed-upon time frame. The deposit will not be returned if the order is cancelled, for any reason, by the client. For the unusual circumstance in which the artist must cancel the order, the deposit will be refunded. The deposit will not be refunded if the cancellation is due to the client’s failure to follow the Terms and Conditions, repeated rudeness, unreasonable demands, or any form of harassment toward the artist.
Turn-Around Time. Time needed to complete the artwork will depend on the complexity of the artwork and the artist’s current workload. A single-subject artwork can generally be completed within 3 to 4 weeks once the work starts. Larger, intricate, or complicated works of art may take longer to complete. Orders will be placed in the order in which they were received, approved, and deposit paid. The artist will give a wait-time estimate when the order is received. Rush orders may be available for a fee. Availability of rush ordering varies and is at the discretion of the artist. Timeline quotes are good for one week from the date on the deposit invoice. Failure to pay the deposit in the allotted time may move your start time to a later date.
Customer Satisfaction. The client will receive a photo of the artwork, via email, for approval before the artwork is shipped or picked up by the client. Minor revision requests (no major structural or color changes) are allowed, however the initial deposit is non-refundable if the client chooses not to purchase the artwork after reasonable revision has been made.
Payment Options.
Online payment. Clients will be sent an invoice to the email listed on their order form for both the initial deposit (to be paid before the artwork is started) and final balance (to be paid after the artwork is completed and approved by the client and before the artwork is shipped or picked up). Payment can be made through a link on the invoice. Major credit cards are accepted, and your information is kept confidential.
Check or cash. Clients may choose to pay by check in person or through mail or by cash in person. If paying by check, the deposit check must clear completely before the artwork is started and the final balance check must clear completely before the artwork is released to the client.
Pick-Up and Shipping. Customers who quality as local will be notified during initial email contact of the option for free pick-up. Pick-up is recommended over shipping whenever possible as there is less risk of damage to the artwork. Items will ship for a cost of $8. Any shipments are packed with the greatest care to prevent damage during shipping. If damage during shipping occurs, the client is to keep the damaged package and report it to the shipping company. Items are shipped insured, and the artist will provide receipts if necessary. The artist is not responsible for damage, loss, or delays during shipping.
Reference Photos Provided by the Client. Reference photos provided by the client must be their own. The artist will not use professionally taken photographs without written permission from the photographer. A release form will be provided upon request if the client wishes to use a professionally taken photograph as a reference photo.
Copyrights. Copyrights to the art remain with the artist. However, the use of printing services is allowed if the items printed are for personal use only. Clients may not reproduce or alter the artwork in any way to make a profit. Photos of the artwork may be shared online. Please credit Katie’s Pencil when sharing the artwork online in any way.
Artist Use of the Artwork. The artist will not resell custom artwork or prints of custom artwork without permission from the client who provided the reference photo. The artist may, however, use the artwork for promotional purposes on the artist’s website, advertisements, social media, or as framed artwork at various locations for the purpose of advertisement. Clients wanting their artwork hidden for a specified period of time (such as prior to giving as a gift) must let the artist know when ordering.
Refunds and Returns. All custom artworks are non-returnable and non-refundable. Returns of non-custom items are only accepted if they are in original, unopened packaging. Returns are excepted no later than 10 days after receipt of the item by the client. If the client would like to return a qualifying item, notify the artist through the “Contact” button on www.KatiesPencilArt.com or via email to KatiesPencil@gmail.com. Please include the order/invoice number. If the return is approved, the client will be sent a prepaid shipping label via email. The client is responsible for repacking and sending the return. The client’s refund will be processed once the returned item is received, unopened and in its original condition.
Changes to Terms and Conditions. Reasonable changes to the Terms and Conditions can be made by the artist at any time. Records are kept of all revision and the dates they were implemented.
1/6/2026